Terms and Conditions

1. Agreement to these Terms

These Terms and Conditions (“Terms”) form an agreement between you and Klifik (“Klifik”, “we”, “us”, or “our”). By creating an account, accessing, or using the services, you agree to these Terms and our Privacy Policy.

If you use Klifik for a business or other organisation, you confirm that you have authority to bind that organisation. In that case, “you” includes both you and the organisation. If you do not agree to these Terms, do not use the services.

2. The Klifik service

Klifik is an AI-assisted lead triage and workflow service for businesses. Depending on the features available to your account, it may capture enquiries through hosted forms or connected channels, organise lead information, classify intent, prepare draft replies, record follow-ups and internal bookings, and support payment-link workflows.

Klifik is a workflow tool, not an autonomous representative of your business. AI outputs are suggestions. You remain responsible for reviewing them and deciding what to send, promise, quote, schedule, approve, or reject. Some actions shown in the service create an internal record only and do not send a message or complete an external transaction.

We may improve, add, limit, or discontinue features. Beta, pilot, preview, or sandbox features may be incomplete and can change without notice.

3. Eligibility and accounts

You must be legally able to enter into a binding agreement and must use the services only for lawful business purposes. The services are not intended for children.

You must provide accurate account information, keep it current, protect your credentials, and promptly notify us if you suspect unauthorised access. You are responsible for activity under your account and for the people you permit to use it.

4. Your business responsibilities

You control your business relationship with leads and customers. You are responsible for your products, services, statements, quotes, appointments, communications, refunds, licences, and compliance with laws that apply to your business.

• Provide all notices and obtain all consents required to collect and use lead or customer information.
• Configure qualification rules, service areas, templates, and AI instructions accurately and review them regularly.
• Review AI classifications and drafts before relying on or sending them.
• Comply with marketing, telemarketing, messaging, privacy, consumer protection, anti-discrimination, and industry-specific laws.
• Use connected channels, including WhatsApp, in accordance with the provider’s policies and applicable consent and messaging-window requirements.
• Keep your own records where laws or business needs require retention beyond what Klifik provides.

5. Your content and customer data

You retain ownership of information, messages, business rules, files, and other content you or your customers submit to Klifik (“Your Content”). You give us a worldwide, non-exclusive, limited licence to host, copy, transmit, process, display, and otherwise use Your Content only as needed to provide, secure, maintain, and improve the services and to comply with law.

You confirm that you have the rights and lawful basis needed for us and our service providers to process Your Content on your instructions. As between you and Klifik, you are generally the controller or business responsible for lead and customer data, and Klifik acts as your service provider or processor. Our Privacy Policy explains this distinction in more detail.

Do not submit special-category, highly sensitive, or regulated information unless we have expressly agreed in writing that the service supports it.

6. AI-assisted features

AI can produce inaccurate, incomplete, biased, or inappropriate output. It may misunderstand a message or fail to apply your business rules as expected. You must use independent judgment and human review before acting on an output.

Do not use Klifik’s AI output as professional legal, medical, financial, safety, or other regulated advice. Do not use it as the sole basis for decisions that create legal or similarly significant effects for a person. You are responsible for testing whether AI-assisted workflows are suitable for your use case.

7. Acceptable use

You must not, and must not help anyone else to:

• Use the services unlawfully, fraudulently, deceptively, or to harm, harass, exploit, or discriminate against anyone.
• Send spam or communications without the permissions required by law or channel-provider rules.
• Upload malware, attempt unauthorised access, probe security, disrupt the service, or bypass usage or rate limits.
• Collect or process information you are not entitled to collect or use.
• Reverse engineer, scrape, copy, resell, or commercially exploit the services except where law expressly permits it or we agree in writing.
• Use the services to develop a competing model or service, or to make high-risk automated decisions without appropriate safeguards.
• Misrepresent AI-generated content as independently verified or guaranteed by Klifik.

8. Third-party services and integrations

The services may connect with third parties such as Meta or WhatsApp, Stripe, email providers, hosting providers, databases, analytics services, and AI model providers. Your use of a third-party service is also governed by that provider’s terms and policies.

We do not control third-party services and are not responsible for their availability, security, acts, omissions, policy changes, or charges. An integration may stop working if the provider changes or withdraws access. You authorise us to exchange data with an integration when necessary to provide the feature you enable.

9. Fees and payment workflows

If you purchase a paid Klifik plan, the price, billing period, taxes, renewal terms, and cancellation rights shown at purchase or in an order form apply. Unless stated otherwise, fees are non-refundable except where required by law.

When Klifik helps a business create or track a customer payment through Stripe or another provider, the payment is between the business and its customer. Payments are collected on the business’s own connected payment account, funds settle directly with that business, and Klifik takes no application fee or share of the transaction. Klifik is not the seller of the business’s goods or services and is not responsible for fulfilment, refunds, chargebacks, taxes, or disputes between them. Test or sandbox payment features must not be treated as live payment confirmation.

10. Klifik intellectual property

Klifik and its licensors own the services, including the software, design, branding, documentation, and all related intellectual property, excluding Your Content. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the services for your internal business purposes.

If you provide feedback, you allow us to use it without restriction or compensation, provided we do not identify you publicly without permission.

11. Availability and changes

We aim to operate a reliable service, but we do not guarantee uninterrupted, error-free, or secure availability, or that every message, webhook, notification, classification, draft, booking, or payment event will be delivered or recorded. Internet, channel-provider, and AI-provider failures may affect the service.

You should maintain appropriate business continuity procedures and verify important customer communications and transactions through the relevant external channel.

12. Suspension and termination

You may stop using the services at any time. You may request account deletion by contacting us, subject to legal, security, billing, and backup-retention requirements.

We may suspend or terminate access if you materially breach these Terms, create risk or harm, fail to pay applicable fees, use the service unlawfully, or if required by law or a third-party provider. Where reasonably practical, we will give notice and an opportunity to remedy the issue.

Provisions that by their nature should survive termination will survive, including those relating to intellectual property, payment obligations, disclaimers, liability, indemnity, and disputes.

13. Disclaimers

To the maximum extent permitted by law, the services are provided “as is” and “as available”. We disclaim implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage.

Nothing in these Terms excludes a guarantee, warranty, right, or remedy that cannot lawfully be excluded. Where such protections apply, these Terms operate only to the extent permitted by law.

14. Limitation of liability

To the maximum extent permitted by law, Klifik and its suppliers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, business opportunities, or data, arising from or related to the services.

To the maximum extent permitted by law, our total liability for all claims arising from or related to the services in any 12-month period will not exceed the greater of the amount you paid to Klifik for the services during that period or USD 100. These limits do not apply where liability cannot legally be limited.

15. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Klifik and its personnel from third-party claims, losses, and reasonable costs arising from Your Content, your products or services, your communications with leads or customers, your breach of these Terms, or your violation of law or another person’s rights.

16. Governing law and disputes

Any order form or written service agreement may specify the governing law and forum and will control for that subject. If it does not, applicable conflict-of-law and jurisdiction rules determine the governing law and forum. Before filing a formal claim, each party agrees to try in good faith for 30 days to resolve the issue by contacting the other party. This section does not prevent either party from seeking urgent injunctive relief or using rights that cannot be waived.

17. Changes to these Terms

We may update these Terms to reflect changes to the services, law, or business practices. We will post the updated Terms and revise the “Last updated” date. If a change materially reduces your rights, we will provide reasonable notice where required. Continuing to use the services after the effective date of revised Terms means you accept them.

18. General

These Terms, the Privacy Policy, and any applicable order form or written service agreement are the entire agreement about the services. If there is a conflict, the order form or service agreement controls, followed by these Terms and then the Privacy Policy. You may not assign these Terms without our consent; we may assign them as part of a reorganisation, financing, or transfer of the service. If a provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver.

Questions about these Terms may be sent to hello@klifik.com.