Data deletion instructions

For Klifik account and workspace owners

1. Email hello@klifik.com from the email address registered to your Klifik account.
2. Use the subject “Data deletion request” and include your name, workspace name, and registered email address.
3. State whether you want the entire workspace deleted or only the data associated with the Meta or WhatsApp integration.
4. Do not include passwords, access tokens, two-step verification PINs, or other secrets.

For leads and customers of a business using Klifik

Contact the business you communicated with first, because that business controls how it uses your enquiry. If you cannot identify or reach that business, email Klifik with the business name, your contact details, and enough information to locate the relevant enquiry. Do not send identity documents unless we specifically request them through a secure method.

Disconnecting Meta or WhatsApp

A workspace owner can disconnect WhatsApp from Klifik’s Channels page and can remove Klifik from Meta Business Integrations. Disconnecting stops future access but does not by itself delete records already stored in Klifik. Send a deletion request as described above if those records should also be deleted.

What happens after a request

1. We acknowledge the request and may ask for information needed to verify identity or authority over the workspace.
2. We locate the relevant account, workspace, integration, lead, message, and operational records.
3. We delete or de-identify eligible information from active systems and revoke or remove stored integration credentials.
4. We confirm completion or explain any information that must be retained for security, fraud prevention, legal, tax, dispute, or other lawful purposes.

Deletion is completed without undue delay and within any period required by applicable law. Limited information may remain temporarily in backups or security logs until normal expiry, protected from ordinary use.